We acknowledge all complaints within 2 business days. Straightforward complaints are typically resolved within 14 days. Complex complaints that require technical investigation may take up to 30 days. We'll keep you updated on progress throughout the process and inform you of any delays.
CCK can address complaints related to:
If you've already filed a complaint with your service provider and haven't received a satisfactory response within 7 days, you can file a complaint with CCK. Submit your complaint through our website, by email to complaints@cck.ki, by calling our Consumer Helpline at [phone number], or by visiting our office. Please include details of your complaint and any reference numbers from your provider.